Communication Solutions for Restaurant Operations

3M can help you keep your drive-thru running smoothly and efficiently through clear communication between your employees and your customers. We are a trusted global brand leader in the Food Service business for more than 20 years. Our headset intercom systems enhance your customers’ experience and help increase productivity through:

Advanced and consistent product sound clarity and reliability
Customizable single and multi-lane configurations
Comprehensive customer support
Nationwide service and installation network

What’s New

Product Information

Training

Service and Repair

Featured Item

3M and HyperActive Technologies Alliance Offers QSR Industry The Total Drive-Thru Solution

3M and HyperActive Technologies announced they have formed an alliance to bring a new paradigm of drive-thru technology to Quick Service Restaurants (QSR).

The alliance combines a suite of components including the 3M Wireless Communications System XT-1, known for its superior sound clarity and smart technology, with HyperActive Technologies’Drive-Thru Order Confirmation Board, HyperView, and the company’s drive-thru management solution, QTimer. HyperActive Technologies’ solutions are the only solutions of their kind to provide real-time, speed-of-service reporting and service metrics, and centralized, enterprise-level store management to enable significant performance improvements.

The partnership between the two companies is designed to help improve QSRs’ speed, accuracy and employee productivity for orders placed in their drive-thru lanes. Restaurants will be able to have all their drive-thru technology needs addressed through 3M since the company will not only represent its own products in the marketplace but HyperActive Technologies’ line of offerings as well, making 3M a single point of contact for restaurant managers on everything from orders to installation and service.

Press Release [PDF 14 KB] / www.gohyper.com

3M provides a variety of wireless and wired intercom communication systems for virtually all applications including single or multi-lane configurations. In addition to intercom and headset systems, 3M has a wide range of related products from fatigue-resistant matting to speakers and microphones or accessories to help increase employee productivity, drive restaurant revenue and enhance your customer’s experience.

View 3M Communication Products Catalog

Featured Product

3M™ Wireless Communication System Model XT-1

The first drive-thru intercom system to offer remote self diagnostics. Superior sound quality with digital dynamic noise reduction and automatic echo cancellation to enhance inbound audio clarity and add new levels of noise filtering.

Go the product catalog to learn more about this wireless headset and intercom system.

View the 3M™ XT-1 Wireless Communication System Model XT-1 Product Brochure [PDF]

Learn more about the wireless intercom communication systems from 3M

Request a hands-on system demonstration

Products and Accessories

Products >>

3M™ Wireless Communication Systems >>

3M™ Wired Communication Systems >>

Additional Products >>

Accessories >>

Literature >>

Learn more about our latest wireless intercom system with the 3M™ Wireless Communication System Model XT-1 training program:

Order Taker Training Program:

Headset fit and adjustments
Customer order point control options
Battery storage and usage
Cleaning and maintenance
Order taking mode options

3M provides comprehensive intercom and headset equipment documentation, troubleshooting information, and equipment repair service options designed to keep your wireless and wired communication systems running at peak efficiency.

3M live and web-based product support : Available 24 hours per day, 7 days per week.

Call us at 1-800-328-0033
Email us for more information on Service and Repair.

Depot Repair: 3M Factory Repair Center

2310 Ventura Drive, Bldg. 500
Woodbury, MN 55125

Request a FREE UPS Return Label by calling 1-800-328-0033

Warranty Information >>

Warranty, Limited Remedy and Disclaimer: 3M warrants that its intercom products will be free from defects in material and manufacture for the period indicated below from the date of shipment to purchaser by 3M or its authorized dealer. 3M MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If the 3M intercom product does not conform to this warranty, the sole and exclusive remedy is, at 3M’s option, repair or replacement of the 3M product or refund of the purchase price. This warranty does not cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or wiring, (3) product failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are installed or serviced by a non-3M authorized party. To obtain warranty service, please contact your authorized 3M dealer or 3M Building & Commercial Services Division, 3M Center, Building 500-01-01, St. Paul, Minnesota 55144-1000.

Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or damage arising from its intercom products, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted.

Product	Warranty Period
3M™ Wired Communication Systems	6 Months
(Intercom main station, all intercom accessories, vehicle detectors, speakers, microphones, and all other original unlisted products except as below.)
3M™ Wireless Communication Systems Models XT-1 and C1060
All original parts or components (excluding accessories, consumable items)	24 months
Accessories, signal enhancer, vehicle detectors	6 months
XT1/C1060/C1025/C960/C860 Battery	12 months
Consumable items (pads and windscreens)	Not Warranted
XT-1/C1060/C5000 intercom systems warranties include 90 days free on-site labor from date of install (excluding defects arising from pre-existing wiring
3M™ Wired Communication System Model C5000	12 Months
(Station selector, communications controller, POS translator)
Model C5000 power supply	Not Warranted
3M™ Noise Reduction Module
Model A125	12 Months
Out of Warranty Repair/Reconditioned Items/Service Parts	3 Months

For help or assistance, please contact 3M Customer Service:

Phone: 1-800-328-0033

Directory of Service:

Order information and general questions

Our hours of operation:
Monday - Friday
7:00 a.m. - 6:00 p.m.
Central Time

Technical Support - 24 hour availability

Email: Please fill out the form >>

Please be aware that this information (including the original and the subsequent reply) may be transferred to a server located in the U.S. for metrics and storage. If you do not consent to this use of your personal information, please do not use the Contact Us system.

Contact Communication Products

Send an email by filling out the form below or call our toll-free numbers

Communications Products: 1-800-328-0033

Product information is also available via Fax-On-Demand at 1-800-240-4799.

If you are outside of the United States, please send us an email by completing the form below.

(Required fields marked with a "*")

*Subject of your message:
Please provide the information that will help us respond to your request.
*Your Message:
*First Name:
*Last Name:
*Company Name:
*Email Address:
*Confirm Email:
Daytime Phone:(optional)
*Your Industry:
*If Other, please specify
We will only use this information to respond to your request and as further described in our Privacy Policy.

Mail:

3M Building and Commercial Services Division
3M Center, Building 223-2N-20
St. Paul, MN 55144-1000

Building Life Cycle Solutions Home

Building Phase

Solutions

Products